Loan Assistant/Collections Coordinator
Mercer County Community Federal Credit Union Mercer County Community Federal Credit Union Sharon, PA Sharon, PA Part-time Part-time $15 - $17 an hour $15 - $17 an hour 8 days ago 8 days ago 8 days ago General Summary Engages members in communication to resolve outstanding delinquent accounts and minimize losses to the credit union and its members.
Maintain a high level of member service and professionalism when dealing with difficult and sensitive situations.
Serves as Loan Assistant for the Credit Union Loan Officers with responsibility for interviewing loan applicants and processing loans.
Also, responsible for providing other services to include servicing existing accounts and handling members' needs in a professional and confidential manner.
Essential Functions Contact members to negotiate payment arrangements on loans and determine the cause of delinquency, offer suggestions as to how members can meet their obligations and propose alternative repayment plans.
Contact members on asset recovery accounts to negotiate settlements, recommend repayment plans, or referrals for further collection action.
Advise members when there has been a lapse in insurance coverage on their auto or home.
Work to obtain the necessary information to resolve the situation.
Serve as a point of contact for members needing information on Credit Union lending products and services.
Gather background information on loan applicants through interviewing and running credit reports.
Assist members with the loan application process to ensure completeness of information, including information by phone and secure online applications.
Verify debts, calculate debt-to-income ratio, and determine collateral needs for members applying for loans.
Verify loan amounts/terms and complete documents.
Notify member if denied for loan and explain reasons for denial.
Implement new loan products and services in accordance with management direction.
Provide in-person, online, and by telephone general and specific service-related information.
Establish and change direct deposit and payroll deductions.
Promote and cross-sell services offered by the Credit Union.
Conduct orientation to explain loan services and programs to new Credit Union members.
Stay current on all products and services in order to accurately explain to new members.
Keep abreast of all rules and regulations related to Credit Union products and services.
Attend educational workshops, seminars, webinars and other training sessions as required.
NOTE:
This list of essential functions is not exhaustive.
It may be supplemented as necessary.
Additional Functions Keep abreast of competitors' rates and changes in consumer lending.
Perform clerical/office duties as assigned.
Support and assist management on an ongoing basis.
Job Specifications Requires well-developed interpersonal skills essential for communicating information to Credit Union members.
Should be licensed through NMLS registry and have a lender identification number.
Work requires knowledge of consumer lending policies, approval criteria, interest rates, and required documentation for each type of loan.
Also requires intermediate mathematical skills (calculation and concepts involving decimals, percentages, fractions, etc.
) Requires basic computer skills necessary for data entry/retrieval.
Microsoft Office knowledge.
These characteristics are normally acquired through completion of high school education plus completion of additional course work in lending.
At least one year experience in lending, or recognized equivalent, is required.
College or higher education is a plus.
Disclaimer The above information on this description has been designed to indicate the general nature and level of work performed by employees within this classification.
It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities and qualifications required of employees assigned to this job.
Mercer County Community FCU is an equal opportunity employer.
Job Type:
Part-time Pay:
$15.
00 - $17.
00 per hour Weekly day range:
Monday to Friday Weekends as needed Work setting:
Office
Experience:
Microsoft Excel:
1 year (Preferred) Customer service:
1 year (Preferred) banking/credit union:
1 year (Required) Work Location:
In person.
Estimated Salary: $20 to $28 per hour based on qualifications.
Maintain a high level of member service and professionalism when dealing with difficult and sensitive situations.
Serves as Loan Assistant for the Credit Union Loan Officers with responsibility for interviewing loan applicants and processing loans.
Also, responsible for providing other services to include servicing existing accounts and handling members' needs in a professional and confidential manner.
Essential Functions Contact members to negotiate payment arrangements on loans and determine the cause of delinquency, offer suggestions as to how members can meet their obligations and propose alternative repayment plans.
Contact members on asset recovery accounts to negotiate settlements, recommend repayment plans, or referrals for further collection action.
Advise members when there has been a lapse in insurance coverage on their auto or home.
Work to obtain the necessary information to resolve the situation.
Serve as a point of contact for members needing information on Credit Union lending products and services.
Gather background information on loan applicants through interviewing and running credit reports.
Assist members with the loan application process to ensure completeness of information, including information by phone and secure online applications.
Verify debts, calculate debt-to-income ratio, and determine collateral needs for members applying for loans.
Verify loan amounts/terms and complete documents.
Notify member if denied for loan and explain reasons for denial.
Implement new loan products and services in accordance with management direction.
Provide in-person, online, and by telephone general and specific service-related information.
Establish and change direct deposit and payroll deductions.
Promote and cross-sell services offered by the Credit Union.
Conduct orientation to explain loan services and programs to new Credit Union members.
Stay current on all products and services in order to accurately explain to new members.
Keep abreast of all rules and regulations related to Credit Union products and services.
Attend educational workshops, seminars, webinars and other training sessions as required.
NOTE:
This list of essential functions is not exhaustive.
It may be supplemented as necessary.
Additional Functions Keep abreast of competitors' rates and changes in consumer lending.
Perform clerical/office duties as assigned.
Support and assist management on an ongoing basis.
Job Specifications Requires well-developed interpersonal skills essential for communicating information to Credit Union members.
Should be licensed through NMLS registry and have a lender identification number.
Work requires knowledge of consumer lending policies, approval criteria, interest rates, and required documentation for each type of loan.
Also requires intermediate mathematical skills (calculation and concepts involving decimals, percentages, fractions, etc.
) Requires basic computer skills necessary for data entry/retrieval.
Microsoft Office knowledge.
These characteristics are normally acquired through completion of high school education plus completion of additional course work in lending.
At least one year experience in lending, or recognized equivalent, is required.
College or higher education is a plus.
Disclaimer The above information on this description has been designed to indicate the general nature and level of work performed by employees within this classification.
It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities and qualifications required of employees assigned to this job.
Mercer County Community FCU is an equal opportunity employer.
Job Type:
Part-time Pay:
$15.
00 - $17.
00 per hour Weekly day range:
Monday to Friday Weekends as needed Work setting:
Office
Experience:
Microsoft Excel:
1 year (Preferred) Customer service:
1 year (Preferred) banking/credit union:
1 year (Required) Work Location:
In person.
Estimated Salary: $20 to $28 per hour based on qualifications.
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